Returns, Withdrawal and Refunds

Last updated: 6 August 2026

1. 14-day right of withdrawal

A consumer who purchases online normally has the right to withdraw from the contract without giving a reason within 14 days from the day on which the product is received. If a single order is delivered in several shipments, the period starts when the last item is received.

To meet the deadline, it is sufficient to send a clear statement before it expires to italiastandardtech@gmail.com, stating your name, order number, the products concerned and your decision to withdraw.

2. How to make a return

Contact support before shipping any product.
Wait for authorisation and operating instructions.
The correct address of the Italian returns centre will be provided by email after approval.
Ship the product within a further 14 days after notifying withdrawal, using a tracked service and retaining the receipt.

Do not send returns to the Danish registered office without prior authorisation. Parcels sent to an unauthorised address may be delayed or not received.

3. Return costs

For withdrawal due to a simple change of mind, the direct cost of returning the goods is borne by the customer. If the product is incorrect, damaged, defective or non-conforming, the necessary return or replacement costs are borne by ITALIA STANDARD after the request has been assessed.

4. Product condition and diminished value

The customer may inspect the product only to the extent necessary to establish its nature, characteristics and functioning. The customer is responsible for any diminished value caused by handling beyond what is reasonably necessary.

Where possible, return the product complete with packaging, accessories, seals and labels. The absence of the original packaging does not automatically remove the right of withdrawal, but may affect the value if it has caused an actual, documentable reduction in value.

5. Food products and exceptions

The fact that a product is a food product does not, by itself, automatically remove the right of withdrawal. However, in the cases and under the conditions provided by law, withdrawal may be excluded for:

goods liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for health-protection or hygiene reasons and that have been unsealed after delivery;
goods made to measure or clearly personalised;
other categories expressly excluded by applicable law.

For opened bottles, tins or packages, a refund may be excluded or reduced only where the legal conditions are actually met or where handling has caused diminished value.

6. Refund after withdrawal

We will refund the payments received for the returned products and the cost of the standard delivery method originally offered, but not any supplements chosen for premium or express delivery.

The refund will be made without undue delay and in any event within 14 days of notification of withdrawal. We may withhold it until the products are received or until proof of shipment is supplied, whichever occurs first. The refund will normally use the same payment method, unless otherwise agreed without cost to the customer.

7. Products damaged on delivery

If the packaging is visibly damaged, report the issue to the carrier where possible and document the parcel before opening it. Contact support as soon as possible, preferably within 48 hours, with photographs of the packaging, shipping label and product. This guidance helps us handle the matter with the carrier and does not limit the consumer’s legal rights.

8. Defective or non-conforming products

The consumer has the statutory guarantee of conformity provided by law, generally for at least two years from delivery, taking into account the nature of the goods and their normal lifespan. The customer must report the lack of conformity within a reasonable period after discovering it.

Depending on the case and legal requirements, remedies may include replacement, restoration of conformity where relevant, a price reduction or a refund. The customer will not be required to bear necessary costs for a complaint that is accepted as justified.

9. Incomplete orders or incorrect product

Contact support with the order number and photographs. After verifying the report, we will send the missing or correct product, or issue a refund, at no additional cost to the customer.

10. Cancellation before shipment

A cancellation request may be accepted if the order has not yet been handed to the carrier. After shipment, the withdrawal procedure or, where relevant, the non-conformity procedure applies.

11. Model withdrawal form

The consumer may copy and send the following text, although use of this form is not mandatory:

To: ITALIA STANDARD, c/o Bio-vin, Gartnervej 27, 4632 Bjæverskov, Denmark — Email: italiastandardtech@gmail.com

I hereby give notice that I withdraw from the sales contract concerning the following goods: [specify the products].

Order number: [number].

Order date / date received: [date].

Consumer’s name: [full name].

Consumer’s address: [address].

Date: [date].

Consumer’s signature, only if this form is submitted on paper: [signature].