Shipping and Delivery

Last updated: 9 August 2026

1. Destinations

We currently ship exclusively to European Union countries that are enabled at checkout. If a destination is not available at checkout, we do not accept orders for delivery to that country through the website. Destination availability and the final shipping rate are verified when the delivery address is entered.

2. Shipping in Italy

For deliveries in Italy, the standard shipping rate is €7.00. Standard shipping is free for orders with a product value of at least €55, according to the conditions shown at checkout.

3. Rates for other enabled EU destinations

For orders to other enabled European Union destinations with a product value below €99, the standard rates based on the total shipping weight associated with the order are:

up to 3 kg: €9.90
over 3 kg and up to 10 kg: €14.00
over 10 kg and up to 20 kg: €24.90
over 20 kg and up to 30 kg: €39.90

For orders with a shipping weight above 30 kg, no standard online rate is available. If checkout does not display an available shipping method, the order cannot be completed online with that configuration. The rate shown at checkout prevails in the event of differences caused by destination, dimensions, special packaging or carrier service.

4. Free shipping to other EU destinations

For other enabled EU destinations, standard shipping is free for eligible orders with a product value of at least €99, calculated after discounts and excluding shipping and any other charges. For Italy, the specific €55 threshold shown above applies instead.

Free shipping may not apply to remote areas, islands, destinations with exceptional surcharges or special deliveries. Any applicable cost is shown before payment.

5. Destinations not enabled

We currently do not ship through the online store to countries outside the EU, including, by way of example, Norway, Switzerland and the United Kingdom. If a country is not available at checkout, the order cannot be completed for delivery to that destination.

6. Remote areas, islands and surcharges

Some postal codes, islands or remote areas may involve a surcharge or longer delivery times. If checkout cannot calculate this correctly, we will contact the customer before shipping. No surcharge will be charged without communication and consent where required.

7. Order preparation

Orders are normally prepared within 1–2 business days. Saturdays, Sundays and public holidays are not normally counted. During launches, holidays or periods of high volume, preparation times may increase.

8. Estimated delivery times

European Union: generally 3–4 business days from collection by the carrier.

Times are estimates and do not constitute a guarantee unless expressly agreed. In the absence of a different agreed deadline, delivery will in any event take place within the maximum period required by applicable law, generally 30 days from conclusion of the contract.

9. Confirmation and tracking

Where available, the customer receives a shipping confirmation with the tracking code. Tracking may take a few hours to update after the parcel is handed to the carrier.

10. Incorrect address, failed collection and redelivery

The customer must carefully check the delivery details. In the event of an incorrect address, absence, failed collection or unjustified refusal, the actual return and redelivery costs may be charged within the limits of the law. Contact support immediately if you notice an error: a change cannot be guaranteed after the parcel has been handed to the carrier.

11. Damaged, lost or incomplete parcels

ITALIA STANDARD remains responsible for the risk until delivery to the consumer or a third party designated by the consumer. In the event of visible damage, document the parcel and contact us as soon as possible. For a parcel not received, we will check the tracking and open a case with the carrier. The consumer’s legal rights remain unchanged.

12. Split shipments

An order may be sent in more than one parcel for logistical or safety reasons. The customer does not incur additional costs beyond those confirmed, unless changes are subsequently requested.

13. Applicable rate

The cost, service and conditions shown in the final checkout summary are those applicable to the order. In the event of an obvious technical error, we will contact the customer before shipping to agree on a solution or cancel and refund the order.